Return or Cancellation Policy
Unlike most bridal salons and websites who don’t allow returns or cancellations, we offer a full merchandise refund on all accessories, and a 50% merchandise refund on bridal, bridesmaid, mothers', flower girl, and special occasion dresses, as well as tuxedos and suits.
To return your merchandise…
- Return your merchandise within 15 days of receiving it.
- Return merchandise in its original condition and in original packaging with tags attached. Monogrammed, dyed, or personalized items cannot be returned or exchanged.
- Call 1-877-294-4991 for a Return Authorization number and write it on the outside of the box.
- Complete the return form and place it in the box.
- Mail the box using your preferred shipping method. When we receive it, we will send you an email.
- Once you receive our email, call us with your credit card information and we will issue a refund minus any restocking fees.
Who’s responsible for return shipping?
Online merchandise must be returned via mail. Shipping costs are the responsibility of the customer and are non-refundable. No credit is given for lost packages being returned to the Wedding Shoppe. Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued.
What if I received a promo code or other special offer on my returned or cancelled item?
Returned or cancelled items will void any promotional codes or other special offers.
How do I handle defective merchandise?
If you feel your merchandise is defective, you must contact us within 5 days of receiving it for a return authorization. All merchandise must be returned in its original condition, unworn with tags attached. Once received, our customer service representative will inspect the merchandise for defects and, if applicable, contact the designer to repair or replace it. If we find that the merchandise is not defective or has been misused, it will be shipped back to you. We will incur shipping charges on defective merchandise, but we will not incur shipping charges on merchandise that is not found defective or misused.
What if I need to cancel my order before I receive it?
When an order is placed at Wedding Shoppe, we immediately place a special order with the designer. As with any special order, the designer does not allow it to be cancelled. As a service to our customers, if you do need to cancel your order, we offer a full refund on accessory orders and a 50% refund on bridal, bridesmaid, mothers', flower girl, and special occasion dresses, as well as tuxedos and suits.
Shipping & Handling
How to Calculate Shipping
You can calculate your shipping cost by adding an item to your shopping bag, and using our estimated shipping calculator. For US residents, enter your zip code and click calculate. For international residents, select your country from the drop down and click calculate. The drop down menu to the right will show you all available shipping methods to your area and an estimated shipping and handling cost.
How to Calculate Shipping for Products Available Exclusively In-store or by Phone
Please contact a Wedding Shoppe Inc. customer service representative for a shipping quote, at: 1-877-294-4991 or info@WeddingShoppeInc.com.