When should I start looking for my wedding dress?
It is never too soon to start searching for your perfect gown. We recommend ordering 6-12 months prior to your wedding date. Refer to product pages for estimated ship dates.
Are you an authorized retailer of the designers on-site?
Weddingshoppeinc.com is an authorized retailer of all of the designers and collections featured on our website.
What if I need my dress sooner?
Most designers will offer a rush cut at an additional charge. Rush cuts generally ship 7-9 weeks depending on the designer. Some designers will also have gowns in hanging stock, which will ship in 4 - 6 weeks.
How do I order fabric?
Fabric can be ordered from our customer service department at an additional charge. Please note that fabric is cut from a different bolt of fabric, which may result in a slight dye lot variation from your dress. Fabric generally takes 2-8 weeks to ship.
How long does it take for my merchandise to arrive?
- Bridal gowns: 16 - 24 weeks to ship from the designer.
- Bridesmaid dresses: 12 - 16 weeks.
- Mother’s gowns: 12 – 16 weeks.
- Flower girl dresses: 12 – 16 weeks.
- Accessories: 3 - 6 weeks.
Why is my normal dress size different than the designer’s recommended dress size?
Wedding apparel is typically sized different from normal retail clothing, so it is not uncommon to find yourself requiring bridal apparel one or more sizes larger than your normal dress size. Most gowns average 2 sizes larger than your normal dress size. Designer’s size charts vary greatly so it is important you review the correct designer’s size chart and our Measurement Guide.
Do you price match?
Yes! We created our Price Match Guarantee so you can be confident that you are getting great prices on all your wedding apparel and accessories. If you find a lower advertised price on the same designer and style prior to your purchase, we will match that price.
To take advantage of the WeddingShoppeInc.com Online Price Match Guarantee:
Call 1-877-294-4991 or email us at info@weddingshoppeinc.com and provide our customer service representative with information about the lower total price. If the price is clearly advertised, we will verify the price and complete your purchase over the phone. If the price is not clearly advertised, we may request an ad or a link to the competitor’s web page displaying the price.
To take advantage of the Wedding Shoppe Inc. In-Store Price Match Guarantee:
Bring in the advertisement or information showing the price of the retail store competitor while the price is in effect. We reserve the right to call the competitor to verify the lower price.
See the Price Match Guarantee or Terms of Purchase for details.
What is your return policy?
Online merchandise cannot be returned to our store, we accept online merchandise returns via mail only. Items purchased in-store at Wedding Shoppe Inc. may not be returned or exchanged, neither in-store or via mail.
Should you need to return an item purchased online, please review the complete details below to determine if any special conditions or restocking fees apply.
Online merchandise that cannot be returned:
- Special custom ordered bridal gowns such as hollow to hem, special measurements, discontinued gowns, or in-stock samples.
- Bridesmaid dresses
- Personalized or dyed items
Dresses
We accept returns on new dresses (excluding bridesmaid dresses) in their original condition – unworn, unwashed, unaltered, undamaged, clean and free of lint and hair – and must have tags intact and still attached. All returns must be with 10 days of when the shipment was delivered by the carrier. All returned dresses will have a 50% restocking fee applied to the full purchase price of the dress. Returned dresses will void any promotional codes and any merchandise purchased using a promotional code will be charged the full retail price.
Accessories
If, for any reason, you are not completely satisfied with your accessory order, weddingshoppeinc.com will happily exchange the item or refund the purchase price of accessories with no restocking fee (Personalized or dyed items are excluded). Returnable items must be sent back within 10 days of when the shipment was delivered by the carrier and in their original condition and must have any tags intact and still attached.
Shipping Responsibility
Shipping costs are the responsibility of the customer and are not refundable. No credit is given for lost packages being returned to weddingshoppeinc.com. Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued.
Obtaining a RA number
To request a Return Authorization (RA) for an item please contact customer service at 1-877-294-4991. Returns will not be accepted without a RA number. RA numbers will expire after 14 days, and the items will not be accepted if it returned after that time.
Are there any discounts or promotional codes?
Weddingshoppeinc.com presents special offers with the purchase of select merchandise. These special offers will be displayed on the product page of qualified merchandise. To receive a special offer, you will need to add the selected merchandise into your shopping cart and follow the steps until you complete the order process. Once we receive your order, we will send you a promotional code around the time you receive your estimated ship date (within 10 business days). Before we can issue you a promotional code, we must first confirm your order can be delivered in a reasonable time before your wedding.
How will I know my order is accepted and when will my merchandise ship to me?
We will be notifying you throughout the ordering process. You will receive a confirmation email when your order/payment is submitted. You will also receive a second confirmation once we get a shipping date from the designer (within 10 business days of placing your order). Finally, we will email you with a tracking number and ship date when your merchandise is en route to you!
How much will it cost to ship my merchandise?
We ship to almost any address in the world. We ship packages via FedEx, UPS, United States Post Office, and Spee-Dee. Your package will be shipped using the most efficient and cost effective carrier to your address. Shipping and handling costs depend on the shipping method you choose (Standard, 2 day, next day, etc.), the weight of the item, and where the order is going.
Is there sales tax?
Weddingshoppeinc.com does not charge sales tax for any products shipping outside the state of Minnesota. All orders shipping within Minnesota will be charged the appropriate state and local sales tax.
How can I check the status of my order?
You will be notified via email during various times during the ordering process. If you need additional information, contact our Customer Service Department for assistance at info@weddingshoppeinc.com or 1-877-294-4991.
Are in store services such as sizing, pick up, and alterations available for online orders?
No. Online orders are handled by phone or email and in store services such as sizing, alteration and pick up are not available.
How is my online merchandise shipped?
Your package will be shipped via FedEx, UPS, United States Post Office, or Spee-Dee depending which carrier is the most efficient and cost effective to your address. Shipping and handling costs depend on the shipping method you choose (Standard, 2 day, next day, etc), the weight of the item, and where the order is going. Depending on your location, several shipping methods may be available. Signature is required for your package to be delivered – therefore we strongly recommend using a ship to address that has a receiving person to sign for the package. When the package leaves our shipping department, you will be e-mailed the carrier’s name, tracking number and the date it was shipped from weddingshoppeinc.com. To receive the package in a timely manner, we suggest using a work address or residence where someone can sign for the package. For more information regarding shipping, view Shipping page our Terms and Condition.
Can I have my bridesmaid dresses sent to more than one address?
For bridesmaid orders, we highly suggest shipping the entire order to the bride, where she can inspect the merchandise for proper style, color, sizes, etc., so concerns, if any, can be addressed within 5 days of receipt. If you choose to ship merchandise to an individual attendant(s), please contact customer service at info@weddingshoppeinc.com to make arrangements. Each separate address will be charged a $20 shipping and handling fee (Continental U.S. Only). For more information regarding shipping, view our shipping page and Terms and Condition.
Do you ship internationally?
We ship to almost any address in the world. Internationally, carriers do not always deliver to select countries and some products cannot be shipped to international destinations due to designer restrictions. Most product pages and/or designer pages will state any possible restrictions to your location. If you order an item we are unable to ship, we will contact you with any alternative shipping methods or the option to cancel the undeliverable items.
Will the colors online be an exact match to the dress?
Online images of product colors and actual dress and swatch color vary due to display and monitor settings. To match multiple bridesmaid dresses, you must order the same style and color dress and order them all together. See our How To Order section for details.
What are your online payment options?
Through our shopping cart we accept Visa, MasterCard, and Discover. If you order by mail using our printable order form, we accept Visa, MasterCard, and Discover as well as check and money order. All payments must be in U.S. currency only.
Can bridesmaids place their order separately through your web site?
Bridesmaid can be ordered separately, however to match multiple bridesmaid dress colors, you must order the same style and color dress and order them all together. For example, if you have 5 bridesmaids in your wedding party, select the style of dress, size and any other ordering information for each bridesmaid. Once all the dresses are in your shopping cart, follow the checkout instructions until your order is complete. If each bridesmaid dress is ordered separately, the designer cannot guarantee a dye lot match.
What measurements do I need to order a dress?
To select a size on the designer’s size chart, you need your bust, waist, hip and height measurement (Include your heel height). These measurements should be taken wearing undergarments to get a more exact measurement. We highly recommend getting your measurements taken by a professional. Refer to our Measurement Guide for details on how to measure.
What are your in store payment options?
In store we accept Visa, MasterCard, and Discover as well as check, cash and money order.
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