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General Information
Are you an authorized retailer of the designers you offer? How do I order fabric? What is your return policy? Do you price match? Where are you located? Do you have multiple locations? When should I start looking for my wedding dress? How long does it take for my merchandise to arrive? I'm getting married soon! Is it too late to get a gown from you? Why is my normal dress size different than the designer’s recommended dress size?
Online Orders and Returns
Can bridesmaids place their order separately through your web site? What measurements do I need to order a dress? Will the colors online be an exact match to the dress? What are your online payment options? How is my online merchandise shipped? Can I have my bridesmaid dresses sent to more than one address? Do you ship internationally? Are there any discounts or promotional codes? How will I know my order is accepted and when will my merchandise ship to me? How much will it cost to ship my merchandise? Is there sales tax? How can I check the status of my order? Are in-store services such as sizing, pick up, and alterations available for online orders?
In-Store Services
Why do I need to make an appointment to try on wedding gowns? How long is my appointment? What should I bring to my bridal appointment? Who should I bring to my bridal appointment? What size gowns are available for me to try on? Do you carry plus size bridesmaid dresses in-store for my bridesmaids to try on? How many? Do you carry everything in-store that you have online? May I take pictures of the gowns I try on? What is a trunk show? Do you offer any alteration services? What are your in-store payment options?


General Information

Are you an authorized retailer of the designers you offer?

The Wedding Shoppe is an authorized retailer of all of the designers and collections featured in-store and on our website.
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How do I order fabric?

Fabric can be ordered from our customer service department at an additional charge.  Please note that fabric is cut from a different bolt of fabric, which may result in a slight dye lot variation from your dress.  Fabric generally takes 2-8 weeks to ship.
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What is your return policy?

Items purchased in-store at the Wedding Shoppe may not be returned or exchanged, neither in-store nor via mail.
 
Online merchandise cannot be returned to our store; we accept online merchandise returns via mail only. 
 
Should you need to return an item purchased online, please review the complete details below to determine if any special conditions or restocking fees apply.

Online merchandise that cannot be returned:
  • Special custom ordered bridal gowns such as hollow to hem, special measurements, discontinued gowns, or in-stock samples
  • Bridesmaid dresses
  • Personalized or dyed items

Dresses
We accept returns on new dresses (excluding bridesmaid dresses) in their original condition – unworn, unwashed, unaltered, undamaged, clean and free of lint and hair – and they must have tags intact and still attached. All returns must be with 10 days of when the shipment was delivered by the carrier. All returned dresses will have a 50% restocking fee applied to the full purchase price of the dress. Returned dresses will void any promotional codes and any merchandise purchased using a promotional code will be charged the full retail price.
 

Accessories

If, for any reason, you are not completely satisfied with your accessory order, we will happily exchange the item or refund the purchase price of accessories with no restocking fee (personalized or dyed items are excluded). Returnable items must be sent back within 10 days of when the shipment was delivered by the carrier. They must be in their original condition and must have any tags intact and still attached.
 

Shipping Responsibility

Shipping costs are the responsibility of the customer and are not refundable. No credit is given for lost packages being returned to weddingshoppeinc.com. Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued.
 

Obtaining a RA number

To request a Return Authorization (RA) for an item please contact customer service at 1-877-294-4991. Returns will not be accepted without a RA number. RA numbers will expire after 14 days, and the items will not be accepted if returned after that time.

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Do you price match?

Yes! We created our Price Match Guarantee so you can be confident that you are getting great prices on all your wedding apparel and accessories. If you find a lower advertised price on the same designer and style prior to your purchase, we will match that price.
 
To take advantage of the WeddingShoppeInc.com Online Price Match Guarantee:
Call 1-877-294-4991 or email us at info@weddingshoppeinc.com and provide our customer service representative with information about the lower total price. If the price is clearly advertised, we will verify the price and complete your purchase over the phone. If the price is not clearly advertised, we may request an ad or a link to the competitor’s web page displaying the price.
 
To take advantage of the Wedding Shoppe Inc. In-Store Price Match Guarantee:
Bring in the advertisement or information showing the price of the retail store competitor while the price is in effect. We reserve the right to call the competitor to verify the lower price.
 
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Where are you located? Do you have multiple locations?

The Wedding Shoppe is located at 1196 Grand Avenue in St. Paul, MN. We own five Victorian style houses on the Avenue, three of which are designated as retail space. While we operate out of separate buildings, we only have one location, so you won’t find us anywhere else in the world!
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When should I start looking for my wedding dress?

It is never too soon to start searching for your perfect gown! We recommend ordering 6-12 months prior to your wedding date to allow adequate time for shipping and alterations. Refer to product pages for estimated ship dates.
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How long does it take for my merchandise to arrive?

Bridal gowns take anywhere from 16 to 24 weeks to ship from the designer. Bridesmaid dresses, mothers' dresses, and flower girl dresses take from 12 to 16 weeks to ship from the designer.
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I'm getting married soon! Is it too late to get a gown from you?

It's not too late, but don't waste any time! You'll want to contact us as soon as possible to work with a personal shopper, who will determine which designers can meet your time frame (this may include an additional rush charge). Some designers offer quick delivery styles. You may also be able to purchase a sample gown off the rack. Give us a call to discuss your options!
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Why is my normal dress size different than the designer’s recommended dress size?

Wedding apparel is typically sized different from normal retail clothing, so it's not uncommon to find yourself requiring bridal apparel one or more sizes larger than your normal dress size. Designer’s size charts vary greatly, so it's important you review the correct designer’s size chart and our Measurement Guide.
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Online Orders and Returns

Can bridesmaids place their order separately through your web site?

Bridesmaids can be ordered separately; however, to match multiple bridesmaid dress colors, you must order the same style and color dress, and order them all together, to assure a dye lot match. For example, if you have five bridesmaids in your wedding party, select the style of dress, size, and any other ordering information for each bridesmaid. Once all the dresses are in your shopping cart, follow the checkout instructions until your order is complete. If each bridesmaid dress is ordered separately, the designer cannot guarantee a dye lot match.
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What measurements do I need to order a dress?

To select a size on the designer’s size chart, you need your bust, waist, hip, and height measurement (including your heel height).  For the most accurate measurements, you should wear undergarments similar to those you intend to wear with your dress. We highly recommend getting your measurements taken by a professional. However, if you are unable to be professionally measured, you can refer to our Measurement Guide for details on how to measure.
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Will the colors online be an exact match to the dress?

Online images of product colors and actual dress and swatch color vary due to display and monitor settings. To match multiple bridesmaid dresses, you must order the same style and color dress and order them all together. See our How To Order page for details.
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What are your online payment options?

We accept Visa, MasterCard, American Express, and Discover through our online shopping cart. If you order by mail using our printable order form, we accept Visa, MasterCard, American Express, and Discover, as well as check or money order.  All payments must be in U.S. currency.
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How is my online merchandise shipped?

Your package will be shipped via FedEx, UPS, United States Postal Service, or Spee-Dee, depending on which carrier is the most efficient and cost effective to your address. A signature is required for your package to be delivered; therefore, we strongly recommend using a Ship To address that has a person available to sign for the package. When the package leaves our shipping department, you will receive an email with the carrier’s name, tracking number, and the date it was shipped from the Wedding Shoppe. For more information regarding shipping, view our Shipping page.

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Can I have my bridesmaid dresses sent to more than one address?

For bridesmaid orders, we highly suggest shipping the entire order to the bride, so she can inspect the merchandise for proper style, color, sizes, etc. That way, any concerns can be addressed within five days of receipt. If you wish to ship merchandise directly to an individual attendant(s), please contact customer service at info@weddingshoppeinc.com or 1-877-294-4991 to make arrangements. Each separate address will be charged a $20 shipping and handling fee (continental U.S. only). For more information regarding shipping, view our Shipping page. 
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Do you ship internationally?

We ship to almost any address in the world. Carriers do not always deliver to select countries, and some products cannot be shipped to international destinations due to designer restrictions. Most product pages and/or designer pages will state any shipping restrictions. If you order an item we are unable to ship, we will contact you with alternative shipping methods, or offer you the option to cancel the undeliverable items.
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Are there any discounts or promotional codes?

The Wedding Shoppe presents special offers with the purchase of select merchandise. These special offers will be displayed on the product page of qualified merchandise. To receive a special offer, you will need to add the selected merchandise into your shopping cart and follow the steps until you complete the order process. Once we receive your order, we will send you a promotional code around the time you receive your estimated ship date (within 10 business days).  Before we can issue you a promotional code, we must first confirm your order can be delivered in a reasonable time before your wedding.
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How will I know my order is accepted and when will my merchandise ship to me?

We will be contacting you throughout the ordering process. You will receive a confirmation email when your order/payment is submitted. You will also receive a second confirmation email once we get a shipping date from the designer (within 10 business days of placing your order). Finally, we will email you with a tracking number and ship date when your merchandise is en route to you!
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How much will it cost to ship my merchandise?

We ship to almost any address in the world. We ship packages via FedEx, UPS, United States Postal Service, and Spee-Dee. Your package will be shipped using the most efficient and cost effective carrier to your address. Shipping and handling costs depend on the shipping method you choose (Standard, Two Day, Next Day, etc.), the weight of the item, and where the order is going.
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Is there sales tax?

The Wedding Shoppe does not charge sales tax for any products shipping outside the state of Minnesota. All orders shipping within Minnesota will be charged the appropriate state and local sales tax.
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How can I check the status of my order?

You will be notified via email at various times during the ordering process. If you need additional information, contact our Customer Service Department for assistance at info@weddingshoppeinc.com or 1-877-294-4991.
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Are in-store services such as sizing, pick up, and alterations available for online orders?

No. Online orders are handled by phone or email, and in-store services such as sizing, alterations, and pick-up are not available.
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In-Store Services

Why do I need to make an appointment to try on wedding gowns?

In order to give you the undivided attention of our experienced consultants, appointments are highly recommended.
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How long is my appointment?

The length of your appointment varies depending on the type of appointment. Bridal, bridesmaid, and tuxedo appointments are 90 minutes long; pick-up and try-on appointments are 60 minutes long; and fitting appointments are 30 minutes long.
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What should I bring to my bridal appointment?

It’s a good idea to bring pictures of dresses you’ve seen on our website, in magazines, or that you’ve tried on elsewhere. Also bring an open mind: the gown you eventually choose may be very different than what you expected to choose, and you may very well find your gown on your first visit to the Wedding Shoppe!

We do have strapless bras available for you to use during your appointment, but feel free to wear or bring your own.

 
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Who should I bring to my bridal appointment?

We recommend that you bring no more than three people to your appointment. Bringing more than three guests can shift the focus away from you and the goal of finding your dress. When considering who to bring to your appointment, keep in mind that your guests should know you well; you should value their opinions and want to share the experience of buying your gown with them.
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What size gowns are available for me to try on?

Most of our samples are traditional sample sizes: 8, 10, 12, and 14. We also have an extensive women’s department with samples in sizes from 16W to 26W.
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Do you carry plus size bridesmaid dresses in-store for my bridesmaids to try on? How many?

Absolutely! We currently carry over 20 different bridesmaid dress samples in sizes 14-28, including our exclusive line, Kennedy Blue, which is available in-store with samples in sizes 2-28. Our stock changes constantly, so if there is a specific style you are looking for in a women’s size, don’t hesitate to contact us for availability.
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Do you carry everything in-store that you have online?

Due to space constraints, we are unable to house all of our online inventory in-store. However, if there is a specific style you are interested in, please call to check on its in-store availability. One of our staff members would be happy to tell you if it is available, or to recommend similar styles! Please keep in mind that we are constantly rotating our inventory, so in-store availability is never guaranteed.
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May I take pictures of the gowns I try on?

Yes, you may! We understand how important it is to like what you look like in a photo, so feel free to snap away. You can even share your images on our Facebook, Twitter, and Google+ pages!
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What is a trunk show?

A trunk show is a special in-store event, typically lasting one to three days, where you can view and buy from a designer’s latest collection months before it hits stores. The designer or their representatives are usually at the store during a trunk show. If you find the dress of your dreams at a trunk show, be prepared to make a decision that day, as the gown will likely not be in the store once the trunk show is over.
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Do you offer any alteration services?

Yes! Alterations are provided on a first-come, first-served basis for bridal gowns purchased in-house. If you would like to check on alterations availability, please contact us.
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What are your in-store payment options?

In-store we accept Visa, MasterCard, Discover, and American Express, as well as check, cash, and money order.
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