| Shipping & Handling
We ship to almost any address in the world. Your package will be shipped via FedEx, UPS, or the United States Post Service (determination based on which carrier is the most efficient and cost-effective for your specific address). Shipping and handling costs depend on the shipping method you choose (standard, 2-day, next day, etc.), the weight of the item, and the destination. Depending on your location, several shipping methods may be available.
To ensure delivery, we require a signature on all dresses
Therefore we strongly recommend using a shipping address that has a receiving person to sign for the package. When the package leaves our shipping department, you will be emailed the carrier’s name, tracking number and the shipping date. To receive the package in a timely manner, we suggest using a work address or residence where someone can sign for the package.
Important Information Regarding Bridesmaid Orders
For bridesmaid orders, we highly suggest shipping the entire order to the bride. She can then inspect the merchandise for proper style, color, and size. Any concerns must be addressed within five days of receipt. If you choose to ship merchandise to an individual attendant(s), please contact customer service at info@WeddingShoppeInc.com to make arrangements. Each separate address will be charged a $20 shipping and handling fee (Continental U.S. only).
How to Calculate Shipping
You can calculate your shipping cost by adding an item to your shopping bag, and using our estimated shipping calculator. For US residents, enter your zip code and click calculate. For international residents, select your country from the drop down and click calculate. The drop down menu to the right will show you all available shipping methods to your area and an estimated shipping and handling cost.
How to Calculate Shipping for Products Available Exclusively In-store or by Phone
Please contact a Wedding Shoppe Inc. customer service representative for a shipping quote, at: 1-877-294-4991 or info@WeddingShoppeInc.com.
Return Policy
Online merchandise cannot be returned to our store; we accept online merchandise returns via mail only. Items purchased in-store at Wedding Shoppe Inc. may not be returned or exchanged, neither in-store nor via mail. Should you need to return an item purchased online, please review the complete details below to determine if any special conditions or restocking fees apply.
Online merchandise that cannot be returned:
- Special custom ordered bridal gowns, such as those with a hollow to hem or other special measurements, discontinued gowns, or in-stock samples
- Bridesmaid dresses
- Personalized or dyed items
Dresses
We accept returns on new dresses (excluding bridesmaid dresses) in their original condition – unworn, unwashed, unaltered, undamaged, clean and free of lint and hair – with tags attached and intact. All returns must be made within 10 days of when the shipment was delivered by the carrier. All returned dresses will have a 50% restocking fee applied to the full purchase price of the dress. Returned dresses will void any promotional codes, and any merchandise purchased using a promotional code will be charged the full retail price.
Accessories
If, for any reason, you are not completely satisfied with your accessory order, WeddingShoppeInc.com will happily exchange the item or refund the purchase price of accessories with no restocking fee (Personalized or dyed items are excluded). Returnable items must be sent back within 10 days of when the shipment was delivered by the carrier. They must be in their original condition and must have any tags intact and still attached.
Shipping Responsibility
Shipping costs are the responsibility of the customer and are not refundable. No credit is given for lost packages being returned to weddingshoppeinc.com. Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued.
Obtaining a RA number
To request a Return Authorization (RA) for an item please contact customer service at 1-877-294-4991. Returns will not be accepted without a RA number. RA numbers will expire after 14 days, and the items will not be accepted if returned after that time.
Defective Merchandise
All special ordered merchandise is brand new from the designer. Once we receive your merchandise we will carefully inspect the gown for correct style, sizes, colors, and defects and immediately ship the merchandise to you. Upon receipt you must inspect your merchandise immediately. If you feel your merchandise is defective, you must contact us within 5 days of receiving the merchandise for a return authorization ( support@weddingshoppeinc.com). Please explain in detail your issue or concern. If we determine that your claim of defect is valid, our customer service department will issue you a return authorization number. All merchandise must be returned in the condition it was sent (brand new condition), with tags attached and unworn. Once received, our customer service representative will inspect the merchandise for defects and, if applicable, contact the designer to repair or replace your merchandise. If we find that the merchandise is not defective or has been misused, the merchandise will be shipped back to you. We will incur shipping charges on defective merchandise, but we will NOT incur shipping charges on merchandise that is found not defective or misused.
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