How to Calculate Shipping for Products Available Exclusively In-store or by Phone
Please contact a Wedding Shoppe Inc. customer service representative for a shipping quote, at: 1-877-294-4991 or info@WeddingShoppeInc.com.
For a limited time, we are trying one of the best exchange and return polices in the wedding industry.
We will gladly accept exchanges or returns for items purchased online and over the phone from November 4 – December 31, 2013. All we ask is that you send the items back to us in the original packaging with tags attached, and in the same condition: unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. The Wedding Shoppe must be contacted within ten days of when the shipment is delivered by the carrier to be eligible for return. Monogrammed, dyed, or personalized items cannot be returned or exchanged. In-store purchases are not eligible for return.
We can help you avoid sizing returns!
All of our dresses are ordered directly from the designer. We recommend you use the designer size chart to help select the best size based on your bust, waist, and hip measurements. Because designers’ dresses are not custom-fit to your measurements, most wedding dresses and bridal party dresses will require some alterations to ensure a perfect fit. If you have any questions or need help, see our Measurement Guide or feel free to contact one of our personal shoppers at 1-877-294-4991 or firstname.lastname@example.org.
Online merchandise must be returned via mail. Shipping costs are the responsibility of the customer and are non-refundable. No credit is given for lost packages being returned to the Wedding Shoppe. Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued.
Obtaining an RA Number
To request a Return Authorization (RA) for an item, please contact customer service at 1-877-294-4991. Returns will not be accepted without an RA number.
What if I received a promo code or other special offer on my returned item?
Returned items will void any promotional codes or other special offers.
All special ordered merchandise is brand new from the designer. Once we receive your merchandise we will carefully inspect the gown for correct style, sizes, colors, and defects and immediately ship the merchandise to you. Upon receipt you must inspect your merchandise immediately. If you feel your merchandise is defective, you must contact us within 5 days of receiving the merchandise for a return authorization (email@example.com). Please explain in detail your issue or concern. If we determine that your claim of defect is valid, our customer service department will issue you a return authorization number. All merchandise must be returned in the condition it was sent (brand new condition), with tags attached and unworn. Once received, our customer service representative will inspect the merchandise for defects and, if applicable, contact the designer to repair or replace your merchandise. If we find that the merchandise is not defective or has been misused, the merchandise will be shipped back to you. We will incur shipping charges on defective merchandise, but we will NOT incur shipping charges on merchandise that is found not defective or misused.