Online merchandise must be returned via mail. With the exception of Kennedy Blue bridesmaid dresses, items purchase in-store at Wedding Shoppe Inc. may not be returned or exchanged.
Online Dress Orders
We accept returns online for dresses in their original condition: unworn, unwashed, unaltered, undamaged, clean and free of lint and hair. The tags must be intact and still attached. All returns must be within 10 days of pick up, or when the shipment was delivered by the carrier. All returned dresses will have a 50% restocking fee applied to the full purchase price of the dress. Returned dresses will void any promotional codes or other special offers.
Online Accessories, Kennedy Blue Dresses & Men's Formal Wear
If you are not 100% satisfied with your accessory, Kennedy Blue dress, or Men's formal wear order, Wedding Shoppe Inc. will happily exchange the item or refund the purchase price with no restocking fee (personalized or dyed items are excluded). Accessories, Kennedy Blue dresses and men's formal wear must be returned within 10 days of pick up, or when the shipment was delivered by the carrier, and must be in their original condition, with all tags intact and still attached.
Shipping costs are the responsibility of the customer and are not refundable. No credit is given for lost packages being returned to Wedding Shoppe Inc. Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued.
Obtaining a RA number
To request a Return Authorization (RA) for an item, please contact customer service at 1-877-294-4991. Returns will not be accepted without an RA number. RA numbers will expire after 30 days, and the items will not be accepted if it returned after that time.
All special ordered merchandise is brand new from the designer. Once we receive your merchandise we will carefully inspect the gown for correct style, sizes, colors, and defects and immediately ship the merchandise to you. Upon receipt you must inspect your merchandise immediately. If you feel your merchandise is defective, you must contact us within 5 days of receiving the merchandise for a return authorization (firstname.lastname@example.org
). Please explain in detail your issue or concern. If we determine that your claim of defect is valid, our customer service department will issue you a return authorization number. All merchandise must be returned in the condition it was sent (brand new condition), with tags attached and unworn. Once received, our customer service representative will inspect the merchandise for defects and, if applicable, contact the designer to repair or replace your merchandise. If we find that the merchandise is not defective or has been misused, the merchandise will be shipped back to you. We will incur shipping charges on defective merchandise, but we will NOT incur shipping charges on merchandise that is found not defective or misused.