Returns are just 3 easy steps:
2.Get an RA number
3.Ship it back to us
How do I get an RA number?
To request a Return Authorization (RA) for an item, please contact customer service at 1-877-294-4991. Returns will not be accepted without an RA number.
Who’s responsible for return shipping?
Online merchandise must be returned via mail. Shipping costs are the responsibility of the customer and are non-refundable. No credit is given for lost packages being returned to the Wedding Shoppe. Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued.
What if I received a promo code or other special offer on my returned item?
Returned items will void any promotional codes or other special offers.
How do I handle defective merchandise?
All special ordered merchandise is brand new from the designer. Once we receive your merchandise we will carefully inspect the gown for correct style, sizes, colors, and defects and immediately ship the merchandise to you. Upon receipt you must inspect your merchandise immediately. If you feel your merchandise is defective, you must contact us within 5 days of receiving the merchandise for a return authorization (email@example.com). Please explain in detail your issue or concern. If we determine that your claim of defect is valid, our customer service department will issue you a return authorization number. All merchandise must be returned in the condition it was sent (brand new condition), with tags attached and unworn. Once received, our customer service representative will inspect the merchandise for defects and, if applicable, contact the designer to repair or replace your merchandise. If we find that the merchandise is not defective or has been misused, the merchandise will be shipped back to you. We will incur shipping charges on defective merchandise, but we will NOT incur shipping charges on merchandise that is found not defective or misused.
|Shipping & Handling
For more information regarding shipping, view our Terms of Purchase.
How to Calculate Shipping
You can calculate your shipping cost by adding an item to your shopping bag, and using our estimated shipping calculator. For US residents, enter your zip code and click calculate. For international residents, select your country from the drop down and click calculate. The drop down menu to the right will show you all available shipping methods to your area and an estimated shipping and handling cost.
How to Calculate Shipping for Products Available Exclusively In-store or by PhonePlease contact a Wedding Shoppe Inc. customer service representative for a shipping quote, at: 1-877-294-4991 or info@WeddingShoppeInc.com.