All sales are final, and all payments are non-refundable. Your order is placed immediately with the designer who is unable to cancel, change or modify the order once placed. Please verify that the style, size, color, etc are correct prior to placing your order. In the case that your order is not accepted, weddingshoppeinc.com will notify you and explore alternative options or allow cancellation with a full refund. Refunds are issued in US Dollars. We are not responsible for the current currency exchange rate.

Defective Merchandise

All special ordered merchandise is brand new from the designer. Once we receive your merchandise we will carefully inspect the gown for correct style, sizes, colors, and defects and immediately ship the merchandise to you. Upon receipt you must inspect your merchandise immediately. If you feel your merchandise is defective, you must contact us within 5 days of receiving the merchandise for a return authorization (support@weddingshoppeinc.com). Please explain in detail your issue or concern. If we determine that your claim of defect is valid, our customer service department will issue you a return authorization number. All merchandise must be returned in the condition it was sent (brand new condition), with tags attached and unworn. Once received, our customer service representative will inspect the merchandise for defects and, if applicable, contact the designer to repair or replace your merchandise. If we find that the merchandise is not defective or has been misused, the merchandise will be shipped back to you. We will incur shipping charges on defective merchandise, but we will NOT incur shipping charges on merchandise that is found not defective or misused.